Web Hosting FAQ

Before you make a decision on a web hosting vendor it is a good idea to check out the Web Hosting Frequently Asked Questions section of the vendor's web site. While there may be some variance, there are a few basic questions that you want to make sure are always addressed.

First, there is the matter of pricing. While Web Hosting FAQ probably will not address that matter directly, there should still be something that will let you know how they calculate their pricing, and provide you with information about where to find the actual figures. If this is missing, you may be justified in wondering what else may be hidden.

Second, what will the Web Hosting FAQ tell you about uploading your pages to their server? Of course, you do not expect a detailed step by step procedure to appear in the Web Hosting FAQ, but you do expect an overview, so you have some idea of how the process works, as well as what support you can get if there are problems.

Next, you will want the Web Hosting FAQ to give you a little information about network redundancy. In other words, what does the provider do to make sure that your web site stays up and running, even if there are problems with the main server? Again, don't look to the Web Hosting FAQ to go into a lot of detail, but knowing there is a redundancy process in place can be a comfort to a potential client.

Last, you want to see something in the Web Hosting FAQ about the level of customer support provided. For instance, is there the ability to talk live with a technician if necessary? Can you reach technical support around the clock, or are there certain hours each day that live support is available. How about support via email? Should you submit a request for help via email, what is the average time your vendor will take to get back to you with a response?

Understanding what to look for in the Web Hosting FAQ of each web hosting vendor you are considering will give you some idea of whether or not you want to talk more seriously about a business relationship with that vendor. If you do not see the basics covered, move on to the next vendor on your list.

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